Responsible Gaming at King Billy: Limits, Breaks and Help in Australia

Limits are set in My Account, in the Responsible Gambling section, with Advanced mode switched on if needed. Support can also set them on request through live chat or support@kingbillycasino.com.

• Deposit limit: a cap on deposits per day, week or month.
• Loss limit: a cap on losses per day, week or month, counted against the money deposited rather than any winnings.
• Wager limit: a cap on the total amount staked per day, week or month.
• Session limit: a cap on time; when it runs out, you are logged out automatically.

Tightening a limit takes effect immediately. Loosening it has to be confirmed by email, and the new figure applies only once the existing limit of that type has run its full period. Crypto deposits have no upper limit and can slip past these tools, so if a hard ceiling matters, pay in with AUD methods rather than crypto.

A cooling-off period lasts 1 week, 1 month, 3 months or 6 months and starts immediately. While it runs, fiat deposits are blocked and promotions stop, but the remaining balance can still be withdrawn. The account reopens by itself when the period ends.

Self-exclusion lasts 6 months, 9 months, 1 year or indefinitely. The account is disabled at once and all promotional offers stop for the whole period. A remaining balance is paid out on request through support, within the usual casino limits, and verification may still be required. To close an account outright, email support with the reason and how long it should stay closed. Some crypto deposits can still be processed during either period, which is one more reason to rely on fiat methods when taking a break.

Gambling Help Online runs the national helpline on 1800 858 858. It is free, confidential and open 24 hours a day, with online chat and email support at gamblinghelponline.org.au. The service is funded by the state and territory governments and the Commonwealth.

Gamblers Anonymous Australia holds about 130 meetings a week, including meetings on Zoom. Meeting times are listed at gaaustralia.org.au.

Westpac, ANZ and NAB let customers block gambling transactions on their cards in the banking app or online banking. CommBank offers the same block in NetBank and the CommBank app, and removing it takes a 48-hour cool-off. A block you set for yourself is a self-control tool, and it is worth keeping in place.

BetStop, the National Self-Exclusion Register, covers the roughly 150 licensed Australian online and phone wagering providers, for periods from 3 months to life, free of charge. Offshore casinos, King Billy included, are not connected to it, so a BetStop registration does not close a King Billy account. For that, use King Billy’s own self-exclusion.

King Billy can ask any player for proof of identity. If an account holder turns out to be under 18, the account is closed, the bets made while underage are voided and any winnings from them are confiscated. Parents can help by keeping login details private, signing out on shared phones and laptops, and installing filtering software that blocks gambling sites on children’s devices.